Frequently Asked Questions
Everything you need to know about your Hobbii experience.
How long does shipping take for my order?
Delivery times typically range from 3 to 10 business days depending on your location. Once your order is shipped, you will receive a tracking number via email to monitor its progress.
What is your return policy for yarn and accessories?
We offer a 100% satisfaction guarantee. You can return any unused and unopened items within 30 days of purchase for a full refund or exchange.
How can I track my package?
As soon as your package leaves our warehouse, we will send you a shipping confirmation email containing a direct link to the carrier's tracking portal.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Yes, Hobbii ships to most countries worldwide. Shipping costs and estimated delivery times will be calculated at checkout based on your specific region.
What should I do if a product is out of stock?
On the product page, you can sign up for an email notification. We will alert you immediately as soon as the item is back in stock and available for purchase.